State Farm® Insurance Agent Mac Weems

"Below was how it used to be..5 STAR.. Now It is terrible. What in the world. I even spent 1+ hour with Mac to get stuff straight on 10/10/24 and either it just got completed or will be this is over month later. Mac never completed her tasks of "looking into" rentals questions I posed. Making it worse, I had even written notes for her on paper to remind her to complete with issues. Oh, That's right she took time off, went out of town or not in office...Time to change agents and maybe even companies. I HAVE TOO MANY POLICIES TO GET THIS TREATMENT. I HAVE BEEN PATIENT AND UPFRONT WITH MY weakening TOLERANCE FOR THE OFFICES LACK OF FOLLOW THROUGH and THUS why I met with her 10/10/24. I UNDERSTAND NOW AFTER DEMANDING TIME WITH MAC, THAT IS WHERE THE ISSUES START. GOOD LUCK TO THE REST OF YOU LOOKING FOR A QUALITY AGENCY, keep looking is my opinion. ............................................ Martha isnt there...I miss here quality and work ethic...........Martha is wonderful! She is fast, dependable and reliable. I recommend everyone who mentions insurance to give her a call! She helps me with everything and all my families needs also. Thank you Martha for ALL you do for everyone. 👍😁"

"After looking for ways to cut down on monthly bills, I turned to Gabrielle Lawson to see if she could help me save money on car insurance. I switched to State Farm, and she investigated every possible way to help me save $50 per month! She even makes policy changes off hours. Even though she is in fact my girlfriend, I can tell that she gives all of her customers the same level of special attention. It comes as no surprise to see glowing reviews of the knowledge, dedication, and genuine empathy that she provides for the Central Virginia community and beyond. Shout out to Mac Weems State Farm and a special thank you to Gabrielle, who is always in my heart.💖"

"The ladies there they are the best. They are so nice and so helpful."

"I recently worked with Gabrielle for a term life insurance policy with a return of premium, and she was incredibly helpful. I had no idea a term policy could have a return of premium feature, which is a big deal for me as I’m in the special forces. Knowing that I’m covered if something happens, but also getting my money back at the end of the term if nothing does, is reassuring. Gabrielle is very knowledgeable and took the time to explain various life insurance options, including whole life policies for my children, which are surprisingly affordable at around $20 a month. I’ve known Gabrielle since she was solely focused on life insurance, and it’s great to see her expand her expertise to home and auto insurance with State Farm. I’m considering bundling my life insurance, home, and auto with her, as well as getting some life insurance for my kids. Even though I’m overseas, Gabrielle went above and beyond by accommodating my schedule, speaking with me outside of normal business hours and even on a Saturday. She also respected my privacy by quoting my life as anonymously as possible. Highly recommend her for all your insurance needs!"

"This week we needed to make quick changes to our insurance policies. In the end I had to completely change companies. State Farm was an accidental googling after being frustrated with the first company I called. I was so relieved when a human voice answered the phone and not a “robot”. I was transferred to Gabrielle Lawson and she turned out to be the angel I needed to remediate the situation. For four days she worked with me to make sure that our issues were resolved and made me feel at ease. I really appreciated her dedication to her customer service, her hardwork and the empathy I felt from her. It was wonderful being able to contact her easily. Through her diligence I could tell that she has a passion for what she does. Thank you Gabrielle Lawson with State Farm!"

"I chose Mac Weems State Farm office when I moved to Charlottesville 4 years ago. I like the personal service, and the staff is friendly and helpful. This was especially important recently. I was involved in a car accident (hit from behind) and couldn't figure out how to file a claim with the other driver's insurance. Wanda at Mac Weems office went above and beyond to find out the process, enter my claim, and advised me on the process. I am so thankful!"

"Had to give shout out to Gabrielle Lawson from State Farm, she helped me numerous times and fixed the issues i had, any time I call State Farm I call Gabrielle directly, because she gets the job done!"

"My wife and I were purchasing a new home and needed a rapid upgrade for our homeowners. Donie and the State Farm team gave us phenomenal service. I've only had a few claims in the past 30 years but State Farm has always been great to work with!"

"This office should be investigated by State Farm for negligence. They could not figure out how to remove a car from my policy when I traded cars in January and continued to charge me for 2 months. Then they said it was corrected, but when I got an updated statement the date was still and they were charging me for an extra month. Today I found out they canceled the wrong and removed my new car from the policy in what they called an underwriting error. Happy hour must be all day there because there so simply no excuse for this level of error from one office. Update from Mac’s reply 3 days ago. The policy is STILL not showing as accurate."

"I called and updated my pay method weeks ago. They charged my old method anyways... they seem not focused on keeping things current."

"After my accident it was difficult to get everything sorted with State Farm, and Iended up paying $500 out of pocket for each visit to the repair shop. Also had my car on the side of the road in Richmond due to AAA and State Farm not getting a tow sorted. I should have payed out of pocket because my keys were left in after waiting 10+ hours for a tow. Of course I had some music equipment stolen out of the truck after my truck was left on the side of a Richmond byway for four days. Due to my driving record partly from the accident I was dropped after being on family insurance for 20+ years. Apparently another two years will have to pass before I am considered for a rate. I was able to get insurance through an Able insurance agent and Trexis Insurance."

"Very professional, informative and a wealth of knowledge."

"I recently had a great experience speaking with my State Farm Agent. I enjoyed reviewing my policy and learning about insurance changes/updates that directly affect me. All of my questions were answered, and I left the meeting feeling confident and knowledgeable about my policy and my coverage. Thank you State Farm!"

"Mac’s team, Holly in particular, has been very responsive and helpful. I’ve had to file a couple of claims, and the team was very helpful. When my premium went up, Holly found I was missing a multi-plan discount and saved me a ton of money!!!"

"Really happy with my current office! They are always willing to review my insurance and see where I may be able to save money. Today, Holly was so helpful walking me through everything I would need to do to get my young driver road ready! She answered all my questions and shared different discounts that he may be eligible for. This call was at the end of the business day and she never made me feel rushed or a nuisance. If you are looking for a new insurance office, I would definitely recommend Mac Weems, Holly and the team."

"Not happy with State Farm (Call Center) but Martha and Holly were wonderful. They got the problem solved."

"Mac and her team are simply the best. Our family has auto, home, health and life insurance with her agency. We get great service all the time. Highly recommend."

"Great experience at State Farm today with Holly. We reviewed my family policies, and she gave recommendations for improving my policies. She is also down to earth, and wasn’t pushy, which I appreciate."

"Holly, thank you for you informative & helpful assistance. Truly appreciate your patience while researching my insurance questions. Thank you 🙏"

"Great customer service and always available to discuss the details of the available policies."

"Super customer service! I am happy they have my house covered."

"I highly recommended Martha Wade @ Mac Weems State Farm Office to anyone looking for insurance. I have worked with Martha for many years and her Customer Service is beyond Exceptional."

"Mac Weems - State Farm Agency is not your run of the mill insurance agency. They are personable and knowledgeable. They take the time to get to know you and evaluate your needs long term. To include reaching out with options for coverage you may not have even thought to ask about. I love that my agent is only a call or email away. I don't have to call an 800 number, stay on hold. My team knows me, my family, and my specific needs."

"Mac Weems has upped their customer service game. Great job and thank you for being so responsive. I love being able to talk to a helpful, real person when I call."

"I am a State Farm customer and have been for a while. My experience with this company has been 5⭐️⭐️⭐️⭐️⭐️. However, my insurance premium rates keep going up each renewal and I wasn’t understanding why. I got a call from Ms. Holly she is wonderful to come in and she went over my policy.She is working diligently to save me money 5⭐️⭐️⭐️⭐️⭐️. I gave 4 stars bc I am patiently waiting to see the decrease. Once I see and feel the decrease I will give 5 stars. Great company and very welcoming 5⭐️⭐️⭐️⭐️⭐️. I have no doubt that my rates will be decreased. Ms. Martha and Ms. Holly are the best and they are truly 5⭐️⭐️⭐️⭐️⭐️ ladies they make understanding what’s going on very easy and simple 💙. Thank you 🙏🏾"