Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of David Martin

David Martin

June 12, 2024

5  out of  5 rating by David Martin
"My wife and I were purchasing a new home and needed a rapid upgrade for our homeowners. Donie and the State Farm team gave us phenomenal service. I've only had a few claims in the past 30 years but State Farm has always been great to work with!"
Profile photo of Sheri Carter

Sheri Carter

April 6, 2024

1  out of  5 rating by Sheri Carter
"This office should be investigated by State Farm for negligence. They could not figure out how to remove a car from my policy when I traded cars in January and continued to charge me for 2 months. Then they said it was corrected, but when I got an updated statement the date was still and they were charging me for an extra month. Today I found out they canceled the wrong and removed my new car from the policy in what they called an underwriting error. Happy hour must be all day there because there so simply no excuse for this level of error from one office. Update from Mac’s reply 3 days ago. The policy is STILL not showing as accurate."
Profile photo of sean .michael

sean .michael

January 31, 2024

1  out of  5 rating by sean .michael
"I called and updated my pay method weeks ago. They charged my old method anyways... they seem not focused on keeping things current."
Profile photo of Edward Rubin

Edward Rubin

November 28, 2023

3  out of  5 rating by Edward Rubin
"After my accident it was difficult to get everything sorted with State Farm, and Iended up paying $500 out of pocket for each visit to the repair shop. Also had my car on the side of the road in Richmond due to AAA and State Farm not getting a tow sorted. I should have payed out of pocket because my keys were left in after waiting 10+ hours for a tow. Of course I had some music equipment stolen out of the truck after my truck was left on the side of a Richmond byway for four days. Due to my driving record partly from the accident I was dropped after being on family insurance for 20+ years. Apparently another two years will have to pass before I am considered for a rate. I was able to get insurance through an Able insurance agent and Trexis Insurance."
Profile photo of Jeff Mccarthy

Jeff Mccarthy

October 17, 2023

5  out of  5 rating by Jeff Mccarthy
"Very professional, informative and a wealth of knowledge."
Profile photo of Sangeetha Jaganathan

Sangeetha Jaganathan

September 26, 2023

5  out of  5 rating by Sangeetha Jaganathan
"Holly is a great agent to work with. You do not even have to tell her what you are after. Everyone who has insurance has only one goal in mind and that is to pay the lowest premium possible for an optimal coverage and Holly understands that without needing to be told. She was able to get me the best rate, which was many times less than their competitors offered me. Highly recommend Mac Weems."
Profile photo of Marie Hare

Marie Hare

September 20, 2023

5  out of  5 rating by Marie Hare
"I recently had a great experience speaking with my State Farm Agent. I enjoyed reviewing my policy and learning about insurance changes/updates that directly affect me. All of my questions were answered, and I left the meeting feeling confident and knowledgeable about my policy and my coverage. Thank you State Farm!"
Profile photo of Rowley Sewell

Rowley Sewell

September 19, 2023

5  out of  5 rating by Rowley Sewell
"Mac’s team, Holly in particular, has been very responsive and helpful. I’ve had to file a couple of claims, and the team was very helpful. When my premium went up, Holly found I was missing a multi-plan discount and saved me a ton of money!!!"
Profile photo of Sharon Fix

Sharon Fix

September 15, 2023

5  out of  5 rating by Sharon Fix
"Really happy with my current office! They are always willing to review my insurance and see where I may be able to save money. Today, Holly was so helpful walking me through everything I would need to do to get my young driver road ready! She answered all my questions and shared different discounts that he may be eligible for. This call was at the end of the business day and she never made me feel rushed or a nuisance. If you are looking for a new insurance office, I would definitely recommend Mac Weems, Holly and the team."
Profile photo of Victoria McCurry

Victoria McCurry

September 15, 2023

5  out of  5 rating by Victoria McCurry
"Not happy with State Farm (Call Center) but Martha and Holly were wonderful. They got the problem solved."
Profile photo of Robert haggard

Robert haggard

September 15, 2023

5  out of  5 rating by Robert haggard
"Mac and her team are simply the best. Our family has auto, home, health and life insurance with her agency. We get great service all the time. Highly recommend."
Profile photo of Angela Taliaferro

Angela Taliaferro

September 12, 2023

5  out of  5 rating by Angela Taliaferro
"Great experience at State Farm today with Holly. We reviewed my family policies, and she gave recommendations for improving my policies. She is also down to earth, and wasn’t pushy, which I appreciate."
Profile photo of JM Cook (Jane-Curry)

JM Cook (Jane-Curry)

September 7, 2023

5  out of  5 rating by JM Cook (Jane-Curry)
"Holly, thank you for you informative & helpful assistance. Truly appreciate your patience while researching my insurance questions. Thank you 🙏"
Profile photo of Bill & Jeannine Orejudos

Bill & Jeannine Orejudos

September 6, 2023

5  out of  5 rating by Bill & Jeannine Orejudos
"Great customer service and always available to discuss the details of the available policies."
Profile photo of Carly Borton

Carly Borton

September 5, 2023

5  out of  5 rating by Carly Borton
"Super customer service! I am happy they have my house covered."
Profile photo of Sandra Vazquez

Sandra Vazquez

September 4, 2023

5  out of  5 rating by Sandra Vazquez
"I highly recommended Martha Wade @ Mac Weems State Farm Office to anyone looking for insurance. I have worked with Martha for many years and her Customer Service is beyond Exceptional."
Profile photo of Angie Eubanks

Angie Eubanks

September 1, 2023

5  out of  5 rating by Angie Eubanks
"Mac Weems - State Farm Agency is not your run of the mill insurance agency. They are personable and knowledgeable. They take the time to get to know you and evaluate your needs long term. To include reaching out with options for coverage you may not have even thought to ask about. I love that my agent is only a call or email away. I don't have to call an 800 number, stay on hold. My team knows me, my family, and my specific needs."
Profile photo of Stephen Burden

Stephen Burden

August 23, 2023

5  out of  5 rating by Stephen Burden
"Mac Weems has upped their customer service game. Great job and thank you for being so responsive. I love being able to talk to a helpful, real person when I call."
Profile photo of Apren Randolph

Apren Randolph

August 17, 2023

4  out of  5 rating by Apren Randolph
"I am a State Farm customer and have been for a while. My experience with this company has been 5⭐️⭐️⭐️⭐️⭐️. However, my insurance premium rates keep going up each renewal and I wasn’t understanding why. I got a call from Ms. Holly she is wonderful to come in and she went over my policy.She is working diligently to save me money 5⭐️⭐️⭐️⭐️⭐️. I gave 4 stars bc I am patiently waiting to see the decrease. Once I see and feel the decrease I will give 5 stars. Great company and very welcoming 5⭐️⭐️⭐️⭐️⭐️. I have no doubt that my rates will be decreased. Ms. Martha and Ms. Holly are the best and they are truly 5⭐️⭐️⭐️⭐️⭐️ ladies they make understanding what’s going on very easy and simple 💙. Thank you 🙏🏾"
Profile photo of Chris Faught

Chris Faught

August 16, 2023

5  out of  5 rating by Chris Faught
"Holly reached out to me directly to share information with me that would save our family a substantial amount of money annually. When I visited their office, Mac and Holly were so welcoming, helpful, and genuine. 10 out of 10 recommend these wonderful folks!"
Profile photo of daily dose of dolly dolly

daily dose of dolly dolly

August 15, 2023

5  out of  5 rating by daily dose of dolly dolly
"Friendly and knowledgeable service. Excellent customer service. Holly said ahe would call me back and she did. Awesome service - thank you for always being awesome and easy to work with. I have been your customer for over 30 years. Holly Thank you do much for your help today."
Profile photo of Hannah Waltz

Hannah Waltz

August 15, 2023

5  out of  5 rating by Hannah Waltz
"We are new to this State Farm agent and his staff due to an unexpected retirement of the agent we have had for many years. I have found the staff at Mac Weems to be very welcoming and have reassured us that we will continue to receive the same quality of customer service as in the past."
Profile photo of Greg Grayson

Greg Grayson

August 14, 2023

5  out of  5 rating by Greg Grayson
"Have had to call two times in the last few weeks. The first call was the first time I had worked with Holly. She handled my questions and made the experience a good one. The next time we spoke I had a claim and once again she was so professional and polite in making this an easy process, Since Mac has taken over, I have had very good experiences and would highly recommend them to anyone looking for insurance."
Profile photo of Joanmarie Lamb

Joanmarie Lamb

August 10, 2023

5  out of  5 rating by Joanmarie Lamb
"It means a lot to us to have such a caring and friendly local office. The agents make sure the customers are satisfied. Very convenient and kind staff. Ask for Holly. She goes above and beyond to help."
Profile photo of Samantha Cooper

Samantha Cooper

August 9, 2023

5  out of  5 rating by Samantha Cooper
"Holly was very kind and prompt about sending follow up emails."